Bundl AIMarket Research Agency

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Privacy Policy

Last updated: May 26, 2026

Bundl AI ("Bundl AI", "we", "us") is a market research agency owned and operated by M9Y AI Pvt Ltd ("M9Y AI"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, book a demo, contact us, or engage our market research services (the "Services").

1. Information we collect

We may collect the following categories of information:

  • Contact information — name, email address, phone number, company name, and messages you send us.
  • Account and business information — details needed to scope and deliver market research engagements for your organization.
  • Research data — respondent information, transcripts, survey responses, and other materials collected or processed as part of research engagements, subject to your agreement with us.
  • Usage and technical data — IP address, browser type, device information, pages visited, and similar analytics data.
  • Communications — records of support requests, sales conversations, and service-related correspondence.

2. How we use information

We use personal information to:

  • Provide, configure, maintain, and improve the Services;
  • Respond to inquiries and communicate about deployments, billing, and support;
  • Operate AI-assisted workflows you authorize, including recruiting, sales, support, and back-office tasks;
  • Monitor performance, security, and reliability of our systems;
  • Comply with legal obligations and enforce our agreements.

3. AI processing

Our Services use artificial intelligence and automation. Content you submit may be processed by AI systems and third-party infrastructure providers to deliver outcomes you request. We configure these systems to operate within the scope of your engagement and applicable contractual terms.

4. How we share information

We do not sell your personal information. We may share information with:

  • Service providers who help us host, secure, communicate, and operate the Services (e.g. cloud, email, telephony, analytics);
  • Professional advisors where required (legal, accounting, compliance);
  • Authorities when required by law or to protect rights, safety, and security;
  • A successor entity in connection with a merger, acquisition, or asset transfer, subject to appropriate safeguards.

5. Retention

We retain personal information for as long as needed to provide the Services, meet legal and accounting requirements, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of data and your contractual relationship with us.

6. Security

We implement reasonable technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to withdraw consent where processing is consent-based. To exercise these rights, contact us at sales@bundl.ai. We may need to verify your identity before responding.

8. International transfers

We may process and store information in India and other countries where we or our service providers operate. Where required, we take steps designed to ensure appropriate safeguards for cross-border transfers.

9. Children

The Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will take appropriate steps.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest version. Material changes will be communicated where appropriate.

11. Contact

For privacy-related questions or requests, contact:

M9Y AI Pvt Ltd (operator of Bundl AI)
Email: sales@bundl.ai